As correctly answer a call

05-12-2017 MADMODM4RCH
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Call pickup is a task that requires a knowledge of certain specific rules of the telephone medium education if we want no confusion, anger and negative effects are generated. Receiving calls implies, therefore, a brief review of those standards. In this paper we propose that seem most relevant.

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First is the initial reception of the call. When this action is taken must be answered as quickly as possible, spontaneously and using a formula that includes the correct temporary greeting a presentation of our person and a positive sample prediposición. If he had to leave the party on standby it is extremely important that we inform you of the reason why we leave on hold and consider the approximate time it will take to assist

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Secondly we have call forwarding. In this regard we must note that when transferring a call is possible that the interlocutor this bouncing from one phone to another if we do not properly, something that deeply upset and can degenerate into anger. It is therefore very important that before performing this task know to perfection as is done through our phone and especially us to make sure of two things: a) that the person who transferred the call is available b) that the trasferimos person you call is the right person you have to talk to our original party. This last point, in fact, is one of the most common mistakes in dealing with calls and often seem to forget when transferring the calls, longer our problem, when a transfer to the wrong person becomes a problem throughout the organization, so the caller as possible anger at the loss of productivity involved.

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Thirdly we have the progress of the conversation itself. Basically at this point the priority is education, using correct language and the transmission of positivity through a voice able to address the lack of existing paralanguage in telephone conversations. In general we can say that the right thing would be to avoid technical jargon, profanity or negative expressions, avoid using a question in response to another question etc ..

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In last place is the way to end a call in which the most important is that thank the caller for their time and transmit telephone net shape smile. At the same time, they should arrange an eventual contact form and always try to finish the call last.

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Consider these aspects ensure proper management of the call and should be part of the script for action aimed at any company secretarial services